Shipping, Exchanges & Returns
We prepare your order within 48 business hours after you place it. Shipping fees are as follows:
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Free delivery with Mondial Relay and Colissimo in mainland France for orders over €100
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€4.90 for Mondial Relay and €9 for Colissimo for orders under €100
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For other countries, shipping costs are calculated at checkout
If you want to exchange a product for any reason, we’re here to help! We offer free returns for EXCHANGES ONLY from mainland France within 30 days of your purchase.
How does it work?
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Send us an email at hello@wilma.cc with your order number in the subject line
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We’ll email you a shipping label to send the item back to us
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Once we receive your item, within 48 business hours we’ll send you the new product
Additional information:
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Items must be returned with their tags and in their original packaging
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Returned items must show no signs of wear and must not have been worn
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Return shipping costs are covered once only from mainland France for exchange requests, but remain your responsibility for refunds
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For exchanges under €100, shipping fees for the new item are at your expense (€4.90 for Mondial Relay, €9 for Colissimo)
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For exchanges over €100, Wilma covers the shipping fees
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If a shipment or return is lost, we are insured. We will contact the carrier, and if the package is confirmed lost, we will resend your order at our expense
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Gift cards are non-refundable
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If you have any other questions, reach out to us at hello@wilma.cc or on Instagram
